SmallBizGenius Analysis

Justthrivehealth faces challenges in customer service and account management, according to recent reviews. Customers report issues with order cancellations, unresponsive phone support, and confusing account management processes.

Category Breakdown

Scores based on analysis of 2 recent reviews

Customer Service

2.0/10

Reviewers express significant dissatisfaction with Justthrivehealth's customer service. Both reviewers mention difficulty reaching support, with one citing numerous unanswered phone calls and the other struggling to get assistance via chat.

2 reviews mention this

Account Management

2.0/10

Customers are frustrated with Justthrivehealth's account management processes. Issues include unexpected account cancellations, difficulty canceling new orders, and general confusion surrounding subscription management.

2 reviews mention this

Pros & Cons

Common Complaints

Unresponsive phone support Mentioned 2x
"I called their number 25 times within a 24 hour period and still no one answers the phone."
Difficult order cancellation process Mentioned 2x
"So after I leave a message after trying to get through their phone system 10 more times I get a ridiculous email stating that yes the account that was suspiciously closed was back on and the product had been delivered.Laughably they said the second order that I wanted cancelled had already been shipped and that I could only get my money back by jumping through hoops for a problem that they created."
Confusing account management Mentioned 1x
"I then got an email stating that my account had been cancelled. Who knows why????"
Outdated knowledge base Mentioned 1x
"The knowledge base is out of date"

Common Questions About Justthrivehealth

Answers derived from customer review patterns

Is Justthrivehealth legit and trustworthy?

Based on the limited reviews, there are concerns regarding Justthrivehealth's trustworthiness, particularly in account management and customer service. Reviewers report issues with unexpected account cancellations and difficulty reaching customer support. One reviewer details a frustrating experience with order cancellations and account reactivation. These issues raise red flags for small businesses that rely on reliable and responsive vendors.

Based on 2 reviews

Does Justthrivehealth have good customer service?

Based on available reviews, Justthrivehealth's customer service appears to be a significant area of concern. Customers report difficulty reaching support via phone and chat, with one reviewer stating they called 25 times without an answer. This lack of responsiveness can create major problems for small businesses needing quick resolutions to order or account issues. The reviews suggest that customer service is a notable weakness for Justthrivehealth.

Based on 2 reviews

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